1. Parties and roles
Customer acts as controller/business. Red-Snake Technology LLC acts as processor/service provider for Customer Personal Data processed through HireLatch widgets and related Customer End-User Data. This DPA forms part of the Terms.
2. Customer responsibility
Customer is solely responsible for the lawful basis, notices, consents, accuracy and legality of Customer Personal Data and the instructions provided to HireLatch.
3. Details of processing
- Data subjects: Customer administrators and team members; Customer website visitors; leads and prospective customers; Customer support contacts
- Personal data: Name; phone; email; service address; city and ZIP; message content; files and photos; website/device data; AI input and output
- Nature/purpose: Hosting, AI response generation, lead capture, notifications, security and support as instructed by Customer
- Duration: For the subscription term and retention periods in Privacy Policy
4. Obligations
We will process only on documented instructions; maintain confidentiality; implement security measures; use approved subprocessors; assist with privacy requests reasonably; notify of personal-data breaches without undue delay; return or delete data after end of services subject to legal retention; and support audits as agreed in writing.
5. International transfers
Where required, transfers will use appropriate safeguards. [TRANSFER_MECHANISM_PLACEHOLDER]
6. Contact
[PRIVACY_EMAIL] / [LEGAL_EMAIL]
This document is a product legal framework for HireLatch. It is not a substitute for advice from a licensed attorney. Placeholders in brackets must be confirmed before public advertising.