AI website receptionist for local service businesses
HireLatch
HireLatch answers customer questions, collects the job details you need, and gives you a ready-to-follow-up lead — 24/7.
See how HireLatch works
One conversation can answer the customer's questions, collect the details your team needs, and hand the conversation to you when personal follow-up matters.
HireLatch uses the business information you provide to answer common questions about services, hours, pricing, service area and more.
Stop answering “Do you serve my area?” for the hundredth time.
Collect contact information, ZIP code, job details and photos during the conversation.
Know what the customer needs before you follow up.
Visitors can tell you when they would prefer service, so your team has useful timing information before following up.
Less back-and-forth when you contact the lead.
Reply from the HireLatch Inbox and automatic AI replies pause while your team handles the conversation.
AI handles routine questions. Your team stays in control — the AI stays silent while you talk.
Illustrative product UI using a sample demo business (ComfortPro Home Services) — real customer data is not shown.
Business benefits
Visitors can get answers and leave a service request even when you're unavailable.
Receive contact details, job information, photos and preferred timing instead of a vague “please call me” message.
Teach HireLatch your services, hours, service area, pricing information and common answers once.
Your team can step into a conversation at any time while the AI stays silent.
Core features
Add one script to your website. HireLatch answers visitors using your business knowledge, collects service requests, and organizes conversations for follow-up.
Give HireLatch your services, hours, pricing information, service areas and common answers. It uses that information when talking with visitors.
Collect name, phone, email, ZIP, job details and customer photos inside the conversation.
Let customers share when they would prefer service before your team follows up. This is a booking request — your business confirms availability.
Take over a conversation when a customer needs a person. AI stays paused until your team returns the conversation to it.
Review conversations, reply to customers and manage lead status from one dashboard.
Test responses before go-live and review questions your assistant could not confidently answer.
Get started
Add services, hours, service areas, pricing information and common customer questions to your knowledge base.
Paste one small script into WordPress, Wix, Shopify or a custom website.
HireLatch answers visitors, collects useful details and sends conversations to your dashboard for follow-up.
Industries
See how HireLatch can be configured for different types of service businesses — especially when the team is busy doing the actual work.
Also a strong fit for cleaning, painting, landscaping, and similar home-service trades.
Pricing
Free: $0 forever · no card. Paid plans: 30-day free trial · card required · $0 today · then monthly. One AI conversation includes all messages from the same visitor during a 24-hour period.
Predictable monthly pricing. No automatic overage charges. If you reach your plan limit, you can upgrade.
$0/month
For very small local service businesses that want HireLatch on one website.
No credit card required · $0 forever
$35/month
For small businesses that want to stop losing useful website inquiries.
30-day free trial · Card required · $0 today, then $35/month
MOST POPULAR
$79/month
For active local service businesses with more traffic or a small team.
30-day free trial · Card required · $0 today, then $79/month
$149/month
For growing businesses that need higher limits and more advanced tools.
30-day free trial · Card required · $0 today, then $149/month
One AI conversation includes all messages from the same visitor during a 24-hour period.
No automatic overage charges. If you reach your plan limit, you can upgrade or add more usage when available.
| Feature | Free | Starter | Growth | Pro |
|---|---|---|---|---|
| Monthly price | $0 | $35 | $79 | $149 |
| AI conversations | 20 | 100 | 400 | 1,000 |
| Websites | 1 | 1 | 3 | 5 |
| Users | 1 | 1 | 3 | 5 |
| Knowledge Base entries | 10 | 50 | 200 | 500 |
| Lead capture + photos | ✓ | ✓ | ✓ | ✓ |
| Preferred timing requests | ✓ | ✓ | ✓ | ✓ |
| Human takeover | ✓ | ✓ | ✓ | ✓ |
| Test Assistant | — | ✓ | ✓ | ✓ |
| Custom lead fields | — | — | ✓ | ✓ |
| Conversation summaries | — | — | ✓ | ✓ |
| Basic analytics | — | — | ✓ | ✓ |
| HireLatch branding | Required | Shown | Removable | Removable |
| Service-area rules | — | — | ✓ | ✓ |
| Advanced qualification | — | — | — | ✓ |
| Unanswered Questions | — | — | — | ✓ |
| Webhooks | — | — | — | ✓ |
| Support | Standard | Standard | Standard | Priority |
Customer story
Furniture Assembly Pros of NC serves homes across the North Carolina Triangle. When technicians are at customer locations, website visitors still ask about service area, timing, and what is needed for an estimate.
Problem: Inquiries sat unanswered until someone was free to call back.
Solution: HireLatch answers common questions from the company’s knowledge base, then collects job details and photos in chat.
Result: The office opens a quote-ready lead in the Client Dashboard — contact info, job context, and conversation history already in one place.
Customer · North Carolina Triangle
Full walkthrough: example chat, quote-ready lead card, and what stays human.
Optional setup help
HireLatch is designed for self-service, but we can also install the widget, configure your knowledge base and help prepare your assistant for launch.
FAQ
HireLatch answers common questions on your website, collects lead details and photos, and gives your team an Inbox for follow-up.
No. It handles routine website conversations and lead intake. Your team can take over a conversation whenever a customer needs a person.
Not in the current version. HireLatch can collect a customer's preferred date and time, and your business confirms availability.
Yes. Visitors can attach photos during the conversation when photo collection is enabled.
Yes. You manage the business information and knowledge base entries that HireLatch uses to answer visitors.
Automatic AI replies pause while your team handles the conversation. You can return the conversation to AI when appropriate.
One AI conversation includes messages from the same visitor during a 24-hour period.
Live demo
Open the live demo and walk through a service inquiry — answers, details, photos and preferred timing.
Contact
Try the live assistant or request pilot access for your business.
Thanks — we will follow up about HireLatch for your site.
