AI receptionist for local service businesses
HireLatch
HireLatch answers common customer questions using your business information, collects contact details, job details, photos and preferred timing, and hands the conversation to you when a person is needed.
See how HireLatch works
One conversation can answer the customer's questions, collect the details your team needs, and hand the conversation to you when personal follow-up matters.
HireLatch uses the business information you provide to answer common questions about services, hours, pricing, service area and more.
Spend less time answering the same questions.
Collect contact information, ZIP code, job details and photos during the conversation.
Know what the customer needs before you follow up.
Visitors can tell you when they would prefer service, so your team has useful timing information before following up.
Less back-and-forth when you contact the lead.
Reply from the HireLatch Inbox and automatic AI replies pause while your team handles the conversation.
AI handles routine questions. Your team stays in control when it matters.
Product UI shown with a fictional demo business (Triangle Home Services) and sample visitor details — not a real customer.
Business benefits
Visitors can get answers and leave a service request even when you're unavailable.
Receive contact details, job information, photos and preferred timing instead of a vague “please call me” message.
Teach HireLatch your services, hours, service area, pricing information and common answers once.
Your team can step into a conversation at any time without AI continuing to talk over them.
Core features
Add one script to your website. HireLatch answers visitors using your business knowledge, collects service requests, and organizes conversations for follow-up.
Give HireLatch your services, hours, pricing information, service areas and common answers. It uses that information when talking with visitors.
Collect name, phone, email, ZIP, job details and customer photos inside the conversation.
Let customers share when they would prefer service before your team follows up. This is a booking request — your business confirms availability.
Take over a conversation when a customer needs a person. AI stays paused until your team returns the conversation to it.
Review conversations, reply to customers and manage lead status from one dashboard.
Test responses before go-live and review questions your assistant could not confidently answer.
How it works
Add services, hours, service areas, pricing information and common customer questions.
Paste one small script into WordPress, Wix, Shopify or a custom website.
HireLatch answers visitors, collects useful details and sends conversations to your dashboard for follow-up.
Industries
HireLatch works best for businesses that receive website questions, service requests and leads while the team is busy doing the actual work.
Pricing
Start free, or choose a paid plan. One AI conversation includes all messages from the same visitor during a 24-hour period.
$0/month
For very small local service businesses that want HireLatch on one website.
No credit card required
$35/month
For small businesses that want to stop losing useful website inquiries.
No public checkout while we finish billing verification. Request pilot access if you want to start.
MOST POPULAR
$79/month
For active local service businesses with more traffic or a small team.
No public checkout while we finish billing verification. Request pilot access if you want to start.
$149/month
For growing businesses that need higher limits and more advanced qualification tools.
No public checkout while we finish billing verification. Request pilot access if you want to start.
One AI conversation includes all messages from the same visitor during a 24-hour period.
No automatic overage charges. If you reach your plan limit, you can upgrade or add more usage when available.
| Feature | Free | Starter | Growth | Pro |
|---|---|---|---|---|
| Monthly price | $0 | $35 | $79 | $149 |
| AI conversations | 20 | 100 | 400 | 1,000 |
| Websites | 1 | 1 | 3 | 5 |
| Users | 1 | 1 | 3 | 5 |
| Knowledge entries | 10 | 50 | 200 | 500 |
| Lead capture + photos | ✓ | ✓ | ✓ | ✓ |
| Preferred timing requests | ✓ | ✓ | ✓ | ✓ |
| Human takeover | ✓ | ✓ | ✓ | ✓ |
| HireLatch branding | Required | Shown | Removable | Removable |
| Service-area rules | — | — | ✓ | ✓ |
| Advanced qualification | — | — | — | ✓ |
| Webhooks | — | — | — | ✓ |
| Support | Standard | Standard | Standard | Priority |
Customer story
Furniture Assembly Pros of NC serves homes across the North Carolina Triangle. When technicians are at customer locations, website visitors still ask about service area, timing, and what is needed for an estimate.
Problem: Inquiries sat unanswered until someone was free to call back.
Solution: HireLatch answers common questions from the company’s knowledge base, then collects job details and photos in chat.
Result: The office opens a quote-ready lead in the Client Dashboard — contact info, job context, and conversation history already in one place.
Customer · North Carolina Triangle
Full walkthrough: example chat, quote-ready lead card, and what stays human.
Optional setup help
HireLatch is designed for self-service, but we can also install the widget, configure your Knowledge Base and help prepare your assistant for launch.
FAQ
HireLatch answers common questions on your website, collects lead details and photos, and gives your team an Inbox for follow-up.
No. It handles routine website conversations and lead intake. Your team can take over a conversation whenever a customer needs a person.
Not in the current version. HireLatch can collect a customer's preferred date and time, and your business confirms availability.
Yes. Visitors can attach photos during the conversation when photo collection is enabled.
Yes. You manage the business information and Knowledge Base that HireLatch uses to answer visitors.
Automatic AI replies pause while your team handles the conversation. You can return the conversation to AI when appropriate.
One AI conversation includes messages from the same visitor during a 24-hour period.
Live demo
Open the live demo and walk through a service inquiry — answers, details, photos and preferred timing.
Contact
Try the live assistant or request pilot access for your business.
Thanks — we will follow up about HireLatch for your site.
