1. Agreement and B2B use only
These Terms of Service (“Terms”) govern access to and use of HireLatch (the “Services”). By creating an account, clicking accept, or using the Services, you agree to these Terms on behalf of a business or organization.
The Services are intended solely for business and professional use. You represent that you are using the Services on behalf of a business and not primarily for personal, family, or household purposes. You must be at least 18 years old and have authority to bind the business or organization you represent.
2. Accounts and workspace security
You are responsible for accurate registration data; password security; actions of invited users; limiting access to authorized personnel; promptly removing former employees; and all activity under your workspace. We may temporarily block suspicious accounts, require identity or business verification, restrict use for Terms violations, remove abusive content, and block trial abuse.
3. License
Subject to these Terms and an active subscription, Red-Snake Technology LLC grants you a limited, non-exclusive, non-transferable, non-sublicensable and revocable right to access and use HireLatch during the active subscription period.
You may not: resell without an Agency Agreement; provide access to independent companies outside an authorized agency scenario; reverse engineer; copy the interface or logic; bypass plan limits; extract models, prompts or system instructions; perform load testing without permission; build a competing product using the Services; remove branding without an eligible plan; or share one workspace across multiple independent companies.
4. Ownership
HireLatch / Red-Snake Technology LLC owns the platform, code, design, algorithms, documentation and improvements. You own Customer Data. You grant us a limited license to process Customer Data solely to provide the Services, maintain security, provide support and comply with law. Feedback may be used without payment. AI Output is not guaranteed to be unique.
5. Customer Data and notices
You warrant that you have rights and lawful basis to upload data; have obtained required consents; that content does not infringe third-party rights; that instructions do not require unlawful processing; that you publish your own Privacy Policy on your website; and that visitors are informed about AI chat and message processing.
6. Integrations
Third-party services are independent. We do not control their availability, security, accuracy, pricing or termination. You are responsible for API keys, permissions, third-party accounts, and automation after data leaves HireLatch.
7. Changes to the Services
We may add or remove features, change the interface, replace AI providers, perform maintenance, apply reasonable technical limits, retire features and change prices for future periods with prior notice. We do not promise lifelong availability of any specific feature.
8. Related policies
These Terms incorporate the Privacy Policy, Billing Policy, Acceptable Use Policy, AI Services Addendum, and (where applicable) the Data Processing Addendum.
9. Disclaimers
THE SERVICES, AI FEATURES, OUTPUTS, DOCUMENTATION, BETA FEATURES AND PROFESSIONAL SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” TO THE MAXIMUM EXTENT PERMITTED BY LAW. We do not warrant uninterrupted service, error-free operation, no data loss, fitness for a particular purpose, AI accuracy, a specific number of leads, compatibility with all websites, continuous third-party APIs, absence of security incidents, or absence of unwanted content.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RED-SNAKE TECHNOLOGY LLC WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, BUSINESS, GOODWILL OR DATA; BUSINESS INTERRUPTION; SUBSTITUTE SERVICES; OR CLAIMS ARISING FROM THIRD-PARTY SERVICES, CUSTOMER CONFIGURATION, CUSTOMER CONTENT OR AI OUTPUTS.
THE AGGREGATE LIABILITY OF RED-SNAKE TECHNOLOGY LLC ARISING FROM THE SERVICES WILL NOT EXCEED THE GREATER OF (A) US $100 OR (B) THE FEES ACTUALLY PAID BY THE CUSTOMER TO HIRELATCH DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain exclusions; these limits apply to the maximum extent permitted by law.
11. Indemnification
Customer will defend, indemnify and hold harmless Red-Snake Technology LLC and its affiliates, officers, employees and contractors from third-party claims, damages, penalties, losses, liabilities and reasonable legal fees arising from Customer Data, Customer Properties, Customer’s products or services, Customer’s instructions, Customer’s use of AI Outputs, or Customer’s violation of law or these Terms.
12. Dispute resolution (placeholder for counsel review)
Governing law: North Carolina, United States. Venue: Wake County, North Carolina, unless otherwise required by law. Before filing a claim, parties will attempt informal resolution for 30 days after written notice. Arbitration and class-action waiver language must be confirmed by counsel before advertising-scale use. [ARBITRATION_PROVIDER_PLACEHOLDER]
13. Contact
Legal: [LEGAL_EMAIL] · Support: [email protected]
This document is a product legal framework for HireLatch. It is not a substitute for advice from a licensed attorney. Placeholders in brackets must be confirmed before public advertising.