1. Scope
These terms apply to optional one-time packages described on Setup services — Quick Launch, Professional Setup, Custom Integration — and to other FAQ configuration, custom workflows, development or consulting purchased separately from the monthly HireLatch subscription (including the Free plan).
2. Fees and billing
Professional-service fees are quoted in USD, separate from subscription fees, and exclude taxes unless stated. Work begins after payment and a written scope or Order Form. Published package prices may change for new orders; a signed scope controls that order.
3. Protective terms
- Items not listed in the purchased package or Order Form are excluded
- Customer delays with materials, access, or approvals extend timelines
- Revision rounds follow the purchased package; extra revisions are billable
- Third-party systems are not guaranteed; custom integrations depend on third-party APIs
- Timelines are estimates, not service-level commitments
- If the customer does not respond for 14 days after a written request for materials or approval, we may close the project and retain fees for work already performed
- Deposits and completed work are non-refundable except where required by law
- Customer reviews and accepts deliverables; go-live may constitute acceptance if defects are not reported in writing within 5 business days
- Only reproducible deviations from agreed scope are remedied; new requests are change orders
- No guarantee of leads, revenue, sales or conversion
4. Relationship to the Services
Professional services do not change the Terms of Service, AI Services Addendum, or subscription limits. Widget behavior after handoff is the Customer’s responsibility to test and supervise.
5. Contact
This document describes current HireLatch professional-service practices. It may be updated as the product evolves. It is not a substitute for advice from a licensed attorney.